Complaints

We do our utmost to offer our customers, relations and visitors an optimal experience and service. However, it is possible that, due to an error on our part, you have had an unpleasant experience and want to file a complaint. At Arval we handle complaints very transparently. Every complaint is accurately recorded and followed up to ensure that we turn an unpleasant experience into a positive outcome and to prevent a recurrence in the future.

 

You can always report your complaint to us by any phone number on our Contact Page, by mail complaint@arval.ru or via the complaint form below. We will contact you as soon as possible.

 

Even if you have practical questions about your lease car, please contact the Arval driver team. The Arval driver team will be happy to assist you 24/7. The team can be reached on 8-800-555-22-70, by email at service@arval.ru.

We will come up with a suitable solution within 3 working days.

 

Is your lease car missing or stolen? Please contact us as soon as possible by telephone on 8-800-555-22-70. We are available 24 hours a day, 7 days a week (outside office hours via Arval Assistance).
 

Report a complaint

You can submit your complaint by filling in the form below.

Complaint form

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