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Quality

Arval quality

High quality of services is one of core objectives of Arval. We understand needs of our Clients and strive to meet their expectations.

  • Each employee complies with QUALITY STANDARDS in his/her daily routine.

  • Each year Arval conducts NET PROMOTER SCORE survey which measures Clients’ loyalty (readiness to recommend Arval company to friends, business partners, colleagues).

  • Arval regularly conducts DRIVERS SATISFACTION SURVEY after each event to measure satisfaction level of drivers. We send a questionnaire to driversr so that they can evaluate quality of services after each event (delivery, repair, tire change, vehicle return, roadside assistance).

  • Arval strictly follows REQUIREMENTS of our Clients, policies.

  • Arval is certified according to ISO 14001 system of ecological management aimed at rational use of recourses and minimization of negative impact on the environment.

In October 2015 Arval Russia received ARVAL QUALITY REWARD for the improvement of quality and key indicators, such as:

  1. Clients’ satisfaction level (net promoter score);

  2. Driver satisfaction surveys results on the following services:

  •          vehicle delivery,

  •          regular maintenance,

  •          vehicle return,

  •          roadside assistance,

  •          seasonal tire service.

  1. Improvement of operational processes.

ARVAL QUALITY AWARDS 2015 is a result of all Arval employees’ teamwork and of personal engagement to provide high level of services to our Clients.